Complaint Policy and Response Protocol

We are committed to providing a high quality service to all our patients, but if there is any short-coming please let us know. This will help us to learn from our mistakes and improve our standard of care. We hope to be able to resolve your complaint simply, quickly, fairly and confidentially. We shall try to resolve the complaint within 14 days. An unresolved complaint shall be referred for mediation by the Malaysian Dental Association, failing which we shall forwards the complaint to the Director General, Ministry of Health. Details of the policies and protocols available online and a copy can be requested from the front desk.

Complaint/ Feedback Hotline In order to maintain a high level of service, your complaint/ feedback is most welcomed. If you are not satisfied with our services, doctors, staff, charges, or any matters, please tell our counter staff. If they cannot solve your problems, please dial our complaint/Feedback hotline 014- 888 9000 or email to us at admin@gigi.my. Thank you.